1. What is my rebate amount?
Your rebate amount varies by product. The amount you receive is noted on the product page, but is not to exceed the pre-tax purchase price.
2. Am I eligible to apply?
See eligibility criteria per product. In general, products must be installed at a residence (home) in Alameda. The washing machine rebate is only available to customers that do not have PG&E (gas) service to their home.
3. How do I schedule a refrigerator or freezer pickup?
You will be able to select a pickup date during the application process. Make sure you submit your application for your date to be confirmed.
4. How do I upload my receipt if I do not have a scanner?
You can upload a photo instead of a scanned version. Your application may be completed using a mobile device (a phone or tablet), or a computer and an image file from a digital camera.
5. Can you confirm that my refrigerator or freezer pickup is scheduled?
You will receive an email confirmation that we have received your application and it will include your scheduled pickup date. You’ll receive another email reminder the day before your pickup.
6. What time will my refrigerator or freezer be collected?
Your refrigerator or freezer will be picked up between 10 AM and 5 PM We are unable to schedule your pickup for a specific time, or outside of that window.
7. Where and how do I leave my refrigerator or freezer for a pickup?
Please leave your refrigerator or freezer outside, preferably near the curb in front of your address. Secure the doors so they remain closed, or remove the door. If you need to leave your appliance somewhere other than at the curb, please note that in your application. Make sure it is outside by 10 AM on the day of your scheduled pickup.
8. What if it gets stolen?
This does happen sometimes. As long as you left your refrigerator or freezer outside for us, you'll still get credit.
9. Will you collect my electric clothes dryer, washing machine, or old water heater?
No, we only pick up and recycle refrigerators and freezers; they contain coolant chemicals that are potent greenhouse gases, and they need to be properly managed.
10. I do not see my new appliance in the qualified list. What do I do?
You can enter in information about the make and model of the appliance and complete your application. Keep the packaging and/or product guide. We may need you to send some photos or other information so we can look it up. If you don’t see your appliance information in the qualified list and you are certain you entered the make and model correctly, it is not Energy Star-certified and does not qualify for a rebate. Please do not submit an application for a product that you know does not qualify.
11. Can you help me fill out the application?
12. Do you have paper applications?
We have paper applications available at our service center, 2000 Grand Street at Clement Avenue. Or call 510-748-3950 and we can mail you one if you are unable to come to the service center. If you have a computer or smart phone, please apply online.
13. When will my rebate arrive?
Your rebate reward card will arrive two-to-four weeks after your application has been submitted and completed. You will receive email updates during the process. If you have not received your rebate yet and would like an update over the phone, please call 510-748-3950.
14. Is it possible to credit my AMP account in the amount of my rebate?
We are unable to provide bill credits. The rebate will arrive on a pre-paid Visa reward card that you can use anywhere that Visa is accepted.